Social Media Manager

Job Description:

Overview:
We are seeking an experienced and proactive Social Media Manager to support a high-profile organization's communications and digital engagement goals. The ideal candidate will bring expertise in social listening, content insights, and community moderation across multiple social platforms. This position plays a key role in shaping audience engagement, identifying digital trends, and maintaining brand integrity through responsive community management.

Key Responsibilities:

• Oversee day-to-day moderation and community engagement across social media channels, ensuring all responses align with established communication guidelines.
• Manage and support external vendors handling community moderation; enforce content standards and moderation workflows.
• Monitor and respond to public comments, direct messages, and mentions in real time, including during non-business hours, weekends, and holidays.
• Lead social listening initiatives to identify emerging trends, monitor brand sentiment, and uncover engagement opportunities.
• Build and manage dashboards and reports using social media analytics and listening tools to inform marketing and communication strategies.
• Collaborate with internal teams to translate social insights into actionable recommendations for content development and audience outreach.
• Participate in rapid-response communications, monitoring online conversations and escalating issues or feedback when necessary.
• Recommend and implement new tools and technologies (including generative AI and SmartInbox-type platforms) to improve moderation efficiency and user engagement.
• Maintain regular reports on community engagement, sentiment trends, and key insights for stakeholders.

Minimum Qualifications:

• Bachelor's degree in marketing, communications, or a related field (or equivalent professional experience).
• At least 8 years of experience in social media community management and social listening, ideally in high-engagement or mission-driven environments.
• Proficient in managing communications across major platforms: Facebook, Instagram, TikTok, YouTube, and X (formerly Twitter).
• Hands-on experience with tools like Sprout Social, Brandwatch, or similar platforms for monitoring and reporting.
• Familiarity with AI-powered tools for social moderation and content analysis.
• Strong written, visual, and verbal communication skills.
• Demonstrated ability to manage multiple priorities with attention to detail and a proactive mindset.
• Creative thinker with strong initiative, sound judgment, and a collaborative approach to problem-solving.

Work Schedule:
This is a 40-hour per week contract role. The candidate must be available to work flexible hours, including evenings, weekends, and holidays, to support real-time community management needs.

$ 57.00/hr

Remote23