Collections Specialist

Job Description:

Collections Specialist

Are you a detail-oriented accounting professional with strong customer service skills and collections experience? We're seeking a Collections Specialist to join our team and play a key role in managing student receivables, ensuring compliance, and supporting financial operations.

What You'll Do

· Manage and analyze student receivable accounts to ensure accuracy and timely resolution

· Communicate with customers regarding outstanding balances, payment options, and account status

· Review and monitor workflow completed by accounting clerks and cashiers for accuracy and compliance

· Prepare and submit aged receivable accounts to the State of Maryland Central Collection Unit (CCU)

· Investigate discrepancies and initiate authorized account adjustments

· Prepare documentation for referral to collection agencies when necessary

· Represent the organization in court proceedings as needed

· Maintain accurate records in accounts receivable systems and ensure audit trail integrity

· Support compliance with State, federal, and institutional financial policies

What You Bring

· Strong knowledge of bookkeeping, accounting procedures, and financial recordkeeping

· Experience analyzing accounts and resolving discrepancies

· Ability to interpret and apply State regulations and institutional policies

· Excellent written and verbal communication skills

· Strong organizational skills with the ability to prioritize and meet deadlines

· Experience supervising or leading accounting-clerical staff

· Professionalism and discretion when handling sensitive financial information

Minimum Qualifications

· High school diploma or equivalent

· Four (4) years of progressively responsible accounting-clerical experience

· At least three (3) years performing bookkeeping and/or accounting duties

· Supervisory or lead responsibility over two or more accounting-clerical employees

· Minimum two (2) years of customer service experience

Preferred Qualifications

· Degree in Accounting, Business Administration, Finance, or related field

· Prior collections experience

· Experience working with the State of Maryland Central Collection Unit (CCU)

$28.00 - $29.00 / hr