Customer Service Representative

Job Description:

Are you a friendly and detail oriented Customer Service Leader located near Lawrenceville, NJ? Do you have excellent verbal and written communication skills?

Apply today to join a team where your growth, well-being, and success are our top priority!

Details:

• $22 per hour pay rate
• Full Time
• Contract
• Onsite in NJ
• 8am - 5pm M-F

What's in it for you?

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team!

Only considering candidates with the following:

• 1+ years of relevant customer service experience
• Excellent verbal and written communication skills
• Intermediate to moderate level experience with using various technologies (iOS, Android, Windows, etc.)

Preferred:

• Experience handling escalated customer concerns
• Experience in a call center environment
• Experience with sales/customer retention skills
• Bachelor's degree

Responsibilities:

• Provide high-level telephone and e-support on Dow Jones' suite of products and services including but not limited to The Wall Street Journal, Barron's, and MarketWatch by answering our customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation.
• Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient, and positive approach
• Strong ability to overcome objections and enthusiastically resolve customer's concerns while consistently providing superior levels of customer service
• Ensure all relevant procedures are followed from beginning to resolution
• Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge
• Make independent decisions to resolve customer issues with strong problem-solving skills
• Work with other departments to ensure escalated issues are handled timely and correctly
• Professional ability to interact with highly valued customers and internal executives if and when applicable

Click apply today!

Corestaff powered by Swipejobs is a Women Owned company and an Equal Opportunity Employer. We believe we are best equipped to support our candidates and clients when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.

$ 22.00/hr

HV23