Member Support Analyst

Apply Today, Work Today
Weekly Pay

Job Description:

Responsibilities:

• Answer calls and meet service desk resolution metrics.
• Resolve basic incidents and requests; log and escalate as needed.
• Categorize and close service requests in a timely manner.
• Support IDN-specific accounts; educate members one-on-one.
• Serve as main contact for clients, coordinating with internal and external groups.
• Foster positive member support through effective communication.
• Ensure comprehensive member experience as a single point-of-contact.
• Analyze and resolve software/hardware incidents.
• Follow up with support staff for complete resolution and documentation.
• Maintain knowledge of HPG web applications, systems, and contracts.
• Participate in departmental projects and assist with documentation.
• Support password and account lock-out procedures; follow IT standards.
• Ensure confidentiality of patient and employee information.
• Adhere to Code of Conduct and perform other duties as assigned.

Full-time, Part-time
$ 19.0/hr

HV23