Assistant Bursar

Job Description:

Assistant Bursar

To assist the University Bursar with oversight of technical functionality, policy and procedure associated with Student Financials, to meet time-sensitive deadlines with accuracy, efficiency and professionalism and to provide optimal customer service to all of Student Accounts constituents.

Assists Bursar with maintenance and development of Student Financials' systems design to enhance business processes and connect with respective Department of Institutional Technology partners for systems as needed (i.e. PeopleSoft, TouchNet, Bank Mobile, Workday)

Responsible for Student Accounts data processing to promote optimal Student Financials' functionality, including student invoicing, accounts reconciliation, student account analysis and data integrity.

Helps respond to inquiries and complaints from constituents and resolve inconsistencies guided by applicable policy.

Helps oversee the collections process with the Central Collection Unit (CCU) of Maryland and third-party cohort invoicing with respect to placement, group management, and data integrity.

Acts with sound judgement based upon a thorough understanding of operating policies, regulations, and guidelines. Help the office and university administration maintain those requirements and procedures set forth by the institution, state (USM), and federal agencies.

Responsibilities include:

Creating and maintaining a customer-centric environment

Help lead high-performing teams located within the Office of Student Accounts

Assist the Bursar with supervising staff and overseeing the general day-to-day office operations

Assist with training staff in the Office of Student Accounts and the University Central Cashiers.

Supports the University Cashier when necessary and organizes coverage of duties during the University Cashier's absence

Help develop and implement metrics to improve the

quality of work and operational efficiency

Collaborate with Financial Aid, Registrar, Admissions, Housing, Auxiliary, Wellness Center, and Enrollment Management to ensure timely and accurate application of charges and payments.

Triages system errors, troubleshoots solutions and corresponds with the Department of Information Technology when necessary.

Manages daily integrity of students' accounts for current and former students.

Accountable for helping with Student Account inquiries & complaints and problem-solving in a timely manner.

Accountable for applying Student Financials PeopleSoft functionality and knowledge daily.

Oversight of student account refunds, verifying calculations in accordance with Title IV monies, and processing timely student refunds weekly. Batches are processed frequently during aid disbursement periods.

Accountable for exercising a general knowledge of financial aid, student records, and admissions functionality in relation to student financial practices.

Exercises knowledge of 1098-T tax forms and manages communication to account holders as necessary, and assists with exporting data files to the vendor.

Reconciles, researches, and resolves cashier's payment issues

Acts as an office liaison for responding to legislative, state, and other audit inquiries.

Monitor the Student Accounts Office email inbox activity for response time

Monitor Virtual Appointment schedule and coverage

Other related duties as assigned

Qualifications Include:

Bachelor's degree in Accounting, Business, Computer/Business Systems, or a related discipline.

at least 1 to 3 years of relevant experience, preferably in Student Finance or Accounts Receivable.

At least 2 years of experience using PeopleSoft or a similar ERP system.

Preferred Qualifications: 5 years in the higher education industry with PeopleSoft knowledge or applicable systems-driven technological experience in higher education

Other required skills include:

Good analytical skills.

Proficient in using MS Word and Excel.

Knowledge of internal control procedures.

Ability to apply operating policy and regulatory guidelines.

Competency with computer skills, application and business systems analysis.

Attention to detail while multitasking.

Ability to work in a fast-paced environment and meet deadlines.

Excellent organizational, time management and communication skills.

Ability to work effectively with little supervision.

Ability to demonstrate policy and system-driven judgement and problem-solving in all job tasks.

Ability and willingness to work in a team setting with a professional demeanor.

$40.00 - $45.00 / hr