Customer Service Representative - Hiring Immediately

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Weekly Pay

Job Description:
We are Hiring Immediately for a Customer Service Representative position!

Job Summary:
We are seeking a motivated and detail-oriented Account Coordinator to join our team. This role plays a critical part in supporting our Production Support process by assisting in the management of client relationships, maintaining high levels of customer satisfaction, and ensuring accurate and efficient order processing. This is an excellent opportunity for a proactive individual who thrives in a fast-paced, customer-focused environment and is eager to contribute to long-term client success.

While this position does not include direct account ownership, the Account Coordinator works closely with new (green) customers who do not yet have an assigned Account Manager. The successful candidate will serve as a supportive liaison between our customers and internal teams to help streamline communication, resolve issues, and ensure smooth production processes.

Key Responsibilities:

• Assist in managing and developing strong relationships with customers, serving as a key point of contact during the early phases of their partnership with NSL.
• Support Account Managers in meeting both company and client objectives.
• Respond promptly and professionally to customer inquiries via phone and email.
• Gather necessary order information from customers and ensure it is properly communicated to the production team.
• Address customer concerns and assist in resolving issues to ensure a high level of satisfaction.
• Maintain up-to-date and accurate client records in company systems.
• Monitor and report on customer satisfaction, feedback, and product/service experience.
• Collaborate with cross-functional teams including Production Support to meet client needs and expectations.
• Assist in tracking contract updates, renewals, and budget coordination.
• Help identify trends, up-selling and cross-selling opportunities, and support customer retention strategies.
• Perform other duties as assigned to support the team and organizational goals.

Qualifications & Requirements:

• In-depth knowledge of the print production process and the range of products offered by Natural State Label.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and time-management skills with the ability to manage multiple tasks and meet deadlines.
• Proactive problem-solving skills with a customer-first mindset.
• Ability to work independently and collaboratively within a team-oriented environment.
• A commitment to delivering exceptional customer service.
• Flexibility and adaptability to handle changing priorities and customer needs.
• Self-motivated with a positive attitude and a willingness to learn and take on new challenges.
• Personable and professional approach to client interactions.

Application Instructions:
All interested candidates must upload a current resume as part of their application. Incomplete submissions will not be considered.

Compensation to be discussed during the interview process.

Job Requirements:

• Ask about our Employee Rewards Program
• May be required to lift up-to 25lbs
• May be required to perform repetitive motions
• Must have reliable transportation
• Must be able to work in a team environment

Additional Information:

• Ask about our Employee Rewards Program
• Benefits include medical insurance, dental insurance, vision insurance and life insurance
• Some positions may not require background check or drug test

Full-time, Part-time
$ 18.00/hr

Shifts Available:

• 1st Shift
• 2nd Shift
• 3rd Shift

HV23