Eligibility & Enrollment Team Lead

Job Description:

This project supports the Missouri Department of Social Services (DSS), Family Support Division (FSD), in administering Medicaid and SNAP programs for the State of Missouri.

Pay Rate: $21.00 per hour
Work Location: Remote / Work from Home / EST preferred (Can't be located in PST)

Training Details:

• Schedule: Monday - Friday, 9:00 AM - 5:30 PM EST
• Duration: December 3 - January 21 (30 days; includes Christmas Day, New Year's Day, and Martin Luther King Jr. Day)

Hours of Operation:

• Monday - Friday, 9:00 AM - 6:00 PM EST

3-6 month assignment with possibility of extension.

Essential Duties and Responsibilities:

• Support the supervisor by overseeing the performance of assigned staff and providing feedback as needed.
• Conduct training sessions and evaluate staff performance as directed by the supervisor.
• Assist in developing and maintaining team processes and procedures.
• Foster effective relationships across departments to promote collaboration and efficiency.
• Facilitate team meetings to ensure clear communication and alignment.
• Ensure team members stay informed and up to date on program requirements and policies.
• Provide the supervisor with detailed updates regarding quality, training, policies, procedures, staff concerns, case determinations, and appeals activities.
• Serve as a subject matter expert by verifying and researching documentation.
• Draft and update training materials and procedural documentation as needed.
• Act as a team leader and facilitator, delegating tasks and providing guidance in specialized areas.
• Handle escalated and complex communications with external contacts.
• Demonstrate autonomy and sound judgment in determining methods and procedures for new assignments.
• Conduct quality assurance reviews on team members' work to ensure accuracy and compliance.

Education and Experience Requirements:

• Minimum: High school diploma or GED required.
• Experience: At least 2 years of relevant professional experience, or an equivalent combination of education and experience.

Equipment Requirements:

Bring Your Own Device (BYOD): Must meet the provided Work-from-Home Technical Requirements and include a functional camera.

• Computer: Personal desktop or laptop (no tablets, iPads, Chromebooks, or smartphones).
• Operating System: Windows 10 version 22H2 or higher, or macOS 12.5 or newer (HP users must disable S Mode).
• Processor: Intel Core i5 or equivalent.
• Memory (RAM): Minimum 4 GB (8 GB preferred).
• Storage: Minimum 64 GB (128 GB SSD or higher preferred).
• Headset: USB plug-and-play wired headset with microphone and noise suppression preferred; Bluetooth acceptable if wired unavailable.

$ 21.00/hr

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