Refund Processor

Job Description:

Refund Processor Position Summary: The Student Refund Processor is responsible for the accurate and timely processing of student refunds through the University's ERP system (PeopleSoft) and third-party refund vendor (BankMobile). This role ensures compliance with federal, state, and institutional regulations while delivering excellent customer service to students and campus partners.

Key Responsibilities

Process student refund transactions in PeopleSoft in accordance with established policies and timelines.

Transmit and reconcile refund files to BankMobile (or equivalent refund disbursement vendor).

Review student accounts to verify credit balances prior to refund issuance. Identify, research, and resolve refund discrepancies, rejected transactions, and return payments.

Monitor daily refund reports, exception reports, and reconciliation logs.

Ensure compliance with Title IV regulations and institutional financial aid policies.

Coordinate with Financial Aid, Student Accounts, Registrar, Accounts Payable, and IT departments for smooth processing and resolve account issues impacting refunds.

Maintain accurate documentation and audit trails for all refund transactions.

Assist with month-end and year-end reconciliation processes.

Respond to student inquiries related to refunds, timelines, and payment methods.

Support internal and external audit requests as needed.

Maintain confidentiality of student financial data in compliance with FERPA and institutional policies.

Required Qualifications

Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field (or equivalent experience).

1-3 years of experience in Student Accounts, Bursar Operations, Accounting, or Financial Services.

Hands-on experience with PeopleSoft Financials, Campus Solutions, or equivalent ERP.

Experience working with BankMobile or similar refund disbursement vendors.

Knowledge of basic accounting principles.

Strong attention to detail and accuracy.

Proficiency in Microsoft Excel and reporting tools.

Ability to manage multiple deadlines in a fast-paced environment.

Preferred Qualifications

Experience in higher education finance or student financial services. Knowledge of Title IV federal financial aid regulations.

Experience with reconciliation processes and audit preparation.

Familiarity with ACH processing and electronic payment systems

$28.00 - $29.00 / hr