Customer Service Representative - Hiring Immediately

Apply Today, Work Today
Weekly Pay

Job Description:
We are Hiring Immediately for a Customer Service Representative position!

Summary / Primary Role:

The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

Principal Duties and Responsibilities:

(Management may amend or assign duties and responsibilities to this job at any time)

· Manage heavy call and email volume in a professional and timely manner

· Administer elevated service programs including customer reporting and communication processes for specific customers

· Assists internal and external customers with information or document requests

· Partners with the sales team to meet and exceed customer service expectations

· Assists in maintaining and monitoring electronic data for customers

· Operates inventory control, word processing, and spreadsheet applications for customers

· Generates correspondence to secure additional customer information to resolve customer disputes

· Responsible for regular attendance and promptness

· Assists other departments as needed

· ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications and Key Skills:

(The following are representative of the education, experience, knowledge, skills, or ability required for this position)

· 1-2 years of customer service experience in an office environment with emphasis in transportation or freight forwarding preferred

· Ability to type minimum of (40) words per minute, 10-key by touch and a high level of accuracy is required

· Moderate to advanced knowledge of customer service practices

· Strong attention to detail

· Ability to assist in all areas of warehouse and administrative operations

· Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel and Word

· Knowledge of standard office administrative practices and procedures

· Willing and able to work with all personality types in a professional, effective manner

Job Requirements:

• Ask about our Employee Rewards Program
• May be required to lift up-to 25lbs
• May be required to perform repetitive motions
• Must have reliable transportation
• Must be able to work in a team environment

Additional Information:

• Ask about our Employee Rewards Program
• Benefits include medical insurance, dental insurance, vision insurance and life insurance
• Some positions may not require background check or drug test

Full-time, Part-time
$20.00 / hr

Shifts Available:

• 1st Shift
• 2nd Shift
• 3rd Shift