Customer Service Representative - Hiring Immediately

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Weekly Pay

Job Description:
We are Hiring Immediately for a Customer Service Representative position!

Must be able to communicate in English.

Metro Screenworks is a trusted supplier of screen solutions for homeowners, contractors, and businesses. We pride ourselves on delivering exceptional service, high-quality products, and expert support. We're currently looking to grow our team with a Support Agent who is enthusiastic about helping others and thrives in a dynamic, customer-focused environment.

Job Summary:
We're seeking a Support Agent to assist customers via phone, email, live chat, and occasionally in person. This is a hybrid role that blends customer support and light sales, focused on providing accurate information and outstanding service to both new and existing customers.

Key Responsibilities:

• Assist customers with product questions, pricing, order status, lead times, and general information
• Provide support via phone, email, live chat, and in-person walk-ins
• Respond to customer inquiries using our Zendesk ticketing system
• Create and process invoices in QuickBooks Online (QBO)
• Guide customers through the order process and follow up on open issues
• Help troubleshoot product concerns and suggest solutions
• Maintain a friendly, professional tone while managing high-volume interactions (up to 50+ per day)
• Collaborate with internal teams to ensure customer satisfaction

Qualifications:

• Strong interpersonal and communication skills; must enjoy working with people
• Some experience in customer support or sales is helpful but not required
• Background or familiarity with construction, carpentry, handyman work, or design is a plus
• Basic knowledge of tools and how to use a tape measure is ideal
• Comfortable learning new systems (Zendesk, QBO, internal order platforms)
• Dependable, eager to learn, and solution-oriented

Why Join Metro Screenworks:

• Opportunity to develop valuable customer service and sales skills
• Fast-paced, team-oriented environment
• Significant room for growth for the right candidate

Job Requirements:

• Ask about our Employee Rewards Program
• May be required to lift up-to 25lbs
• May be required to perform repetitive motions
• Must have reliable transportation
• Must be able to work in a team environment

Additional Information:

• Ask about our Employee Rewards Program
• Benefits include medical insurance, dental insurance, vision insurance and life insurance
• Some positions may not require background check or drug test

Full-time, Part-time
$ 0.00/hr

Shifts Available:

• 1st Shift
• 2nd Shift
• 3rd Shift

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