Front Desk Associate

Job Description:

Details:

• $17-$18 per hour pay rate
• Full Time
• Contract -3 months
• Onsite in Lantana, FL

What's in it for you?

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team!

Only considering candidates with the following:

• One to two years' experience working in retail, customer service, optical retail store, or related experience.
• Intermediate computer skills and knowledge.
• Strong communication skills to be able to work with a diverse client group of all socio-economic backgrounds.
• Enjoys working as part of a team to support legendary patient care.
• Enjoys working in a fast-paced environment.
• Strong organizational skills.
• Effective verbal and written communication skills.
• Demonstrated ability to learn, support change management and assimilate new information quickly.
• Ability to use independent judgment/discretion for problem and discern when an escalation is necessary on more complex issues or situations to Office Manager.

Preferred Skills:

• Bilingual (English / Spanish).
• Experience or understanding of healthcare industry or terminology.
• Previous front desk or technician experience helpful, however, will train and develop qualified candidates.

Responsibilities:

• Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit.
• Responsible for professionally greeting patients and extend exceptional customer service for a positive client/patient experience.
• Answering the phones properly and in a timely manner
• Explaining the process and exam pricing in a transparent way (when asked)
• Taking all necessary information from patients from a front desk/ technician perspective.
• Responsible for collecting copays; handle payments in accordance with standard operating procedures.
• Responsible for properly and accurately dispensing eyewear and contacts.
• Responsible for ordering contacts.
• Assist with patient care and conduct pre-test for eye examinations.
• Gather medical history information from patient.
• Explain the testing process to patients, preparing them, and administering tests on visual capabilities.
• Keep records, inventory, and notes during examinations.
• Maintain and clean examination equipment.
• Assist in answering the phone and scheduling appointments, when needed.
• Assist with dispensing and performing minor adjustments on eyewear, when needed.
• I&R-showing patients how to wear contacts and proper hygiene.

$ 17.00/hr

HV23