Eligibility & Enrollment Counselor

Job Description:

Project Overview:
This project supports the Missouri Department of Social Services (DSS), Family Support Division (FSD), in administering Medicaid and SNAP programs for the State of Missouri.

Pay Rate: $19.00 per hour
Work Location: Remote / Work from Home / EST preferred

Project starts on 12/8/2025 or 12/15/2025.

Assessments required to be considered.

Training Details:

• Schedule: Monday - Friday, 9:00 AM - 5:30 PM EST
• Duration: December 8- January 21 OR December 15 - January 28 (30 days; includes Christmas Day, New Year's Day, and Martin Luther King Jr. Day)

Hours of Operation:

• Monday - Friday, 9:00 AM - 6:00 PM EST

3-6 month assignment with possibility of extension.

Essential Duties and Responsibilities:

• Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
• Validate and calculate income, determine eligibility, and manage case referrals.
• Engage with program participants on a daily basis.
• Provide clients with information about core program services and eligibility requirements.
• Collaborate with clients to establish and achieve program goals, ensuring continuity of services and eligibility.
• Perform additional duties as assigned by management.

Education and Experience Requirements:

• Minimum: High school diploma or GED required.
• 2 years of relevant professional experience required, or equivalent combination of education and experience.

Equipment Requirements:

Bring Your Own Device (BYOD): Must meet Work-from-Home Technical Requirements and include a functional camera.

• Computer: Personal desktop or laptop (no tablets, iPads, Chromebooks, or smartphones).
• Operating System: Windows 10 version 22H2 or higher, or macOS 12.5 or newer (HP users must disable S Mode).
• Processor: Intel Core i5 or equivalent.
• Memory (RAM): Minimum 4 GB (8 GB preferred).
• Storage: Minimum 64 GB (128 GB SSD or higher preferred).
• Headset: USB plug-and-play wired headset with microphone and noise suppression preferred; Bluetooth acceptable if wired unavailable.

$ 19.00/hr

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