Dispute Resolution Analyst

Job Description:

Are you a dedicated and hardworking Deduction Analyst located near Tewksbury, MA? Do you have previous experience working with Order-to-Cash researching customer deductions/disputes?

Apply today to join a team where your growth, well-being, and success are our top priority!

Details:

• $34.61 per hour pay rate
• Full Time
• Contract
• Onsite in Tewksbury, MA
• Schedule: 8am - 5pm M-F

What's in it for you?

• Health, dental, vision insurance offered
• 401k options
• Work with a great team!

Only considering candidates with the following:

• Bachelor's degree in Finance, Accounting, Business or related field, plus a minimum of 3 years of relevant experience in a Corporate Finance environment is preferred; Associate's degree plus a minimum of 5 years of relevant experience
• Previous experience working with Order-to-Cash researching customer deductions/disputes is required.
• Expertise in customer service, supply chain, logistics, helpful but not required.
• Prior experience and knowledge of regional & global best in class processes and procedures.
• Knowledge of local and regional statutory & regulatory compliance requirements for customer billing/invoicing and collections management is preferred.
• Self-starter who can prioritize tasks and manage deadlines, navigate and be successful in a fast-paced, dynamic work environment.
• Excellent analytical skills demonstrating an ability to identify root cause, generating and evaluating alternatives, and implementing solutions is required.
• Strong, professional verbal and written communication skills.
• Proficiency in MS Excel, Word and PowerPoint.
• Previous experience working with various ERP systems, SAP, High Radius, Get Paid

Responsibilities:

• Responsible for service delivery excellence and partnership with regional business units (sales/sales finance/customer service/supply chain) to identify, research, determine validity and manage resolution of trade related (B2B) deductions/claims taken by customers. Act as a liaison to key stakeholders in promoting and maintaining the Order-to-Cash technology platforms and processes associated with deductions/disputes.
• Align with Treasury regarding the global credit and collection strategies and lead regional execution with the local business units and service provider to promote alignment.
• Primary trouble shooter to any technical billing/invoicing issues to build best practices around solving issues for the long-term by identifying root cause.
• Serve as a driver behind prompt resolution of all involved parties to resolve conflicts /discrepancies positively and timely within established timelines driving finalization either through repayment/credit issuance.
• Assist the Collections team with collection of invalid deductions by initiating well documented chargebacks to customers through expertly written communication and supporting documentation, including attendance at strategic customer meetings as required.
• Work all deductions/disputes for assigned portfolio of strategic customer accounts receivables.
• Back-up the GBS O2C Deduction Manager in facilitation of accounts receivable reviews and audits
• Work as a primary regional point of contact for deductions/dispute management for local business units and service provider and partner with other O2C functions (i.e. collections, cash applications, and customer master data) and local business units leaders (i.e. customer service, order management, sales or supply chain) as well as, with the external customer as needed to resolve issues.
• Be a subject matter expert for High Radius and Emagia Dispute module providing both system maintenance and training support as needed.

Click apply today!

Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.

Corestaff powered by Swipejobs is a Women Owned company and an Equal Opportunity Employer. We believe we are best equipped to support our candidates and clients when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

$ 34.61/hr

Prof23