Senior Help Desk Analyst

Job Description:

Large National Healthcare organization is seeking an onsite Sr Tech Analyst for Member support.

The Senior Member Support Analyst is focused on the initial training of new analysts, continued development and support of existing team members, and the over-all needs of the department. This position reports directly to the Supervisor and distinguishes itself from Member Support Analyst through its training functions.

Senior Member Support Analysts are responsible for Knowledgebase Articles in Salesforce, continual improvement of training and informational materials for the team, and an ongoing search for new and better ways to improve quality of case resolution and related operational functions of Member Support.

$ 22.00/hr

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