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Bilingual Front Desk Representative

Sunrise

Bilingual Front Desk Representative

Location
Sunrise, Florida, 33323
Pay Rate
$17 USD / hourly

Job Description:

Are you a talented and dedicated Customer Support associate looking for your next remote role?

Apply today to join a team where your growth, well-being, and success are our top priority!

Details:

  • $17 per hour
  • Full Time
  • Contract - 6 months
  • Remote
  • 8:30am - 5pm PST
  • Must be able to work Saturdays

What's in it for you?

  • Health, Dental, Vision insurance offered
  • 401k options
  • Work from home!

Requirements:

  • One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
  • Demonstrated internet knowledge and understanding of basic internet browser settings Demonstrated ability to work with multiple software programs, simultaneously
  • Working knowledge of MS Office package
  • Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
  • Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
  • Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify customer needs
  • Proven problem-solving, negotiations, and decision-making skills
  • Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Responsibilities:

  • Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
  • Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures Online purchasing & e-Commerce knowledge Internet knowledge
  • Payment processing/payment collections
  • Eligibility verification Order Status, Shipping Status, and Stock Availability
  • Accurate completion of necessary documentation, letters, and forms processing
  • Quality Assurance testing for company software
  • Research and resolve issues/complaints and determine appropriate resolution(s) Solve problems and assist with issues that may not fit the cookie-cutter solution
  • Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions
  • Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts
  • Effectively maintain specific line of business Customer Service standards and support level standards Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently

1018445

#CSREMOTE

$ 17.0/hr

HV23

Apply Now

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