Job Description: <img alt="" src="https://fonts.gstatic.com/s/e/notoemoji/16.0/1f4cd/32.png"/> Now Hiring: IT Operations Support - Technical Customer Service
Location: Fort Worth, TX (Onsite)
Schedule: Monday-Friday | 8:30 AM - 4:30 PM
Pay: $28/hour
Are you passionate about helping others solve technical problems? We are looking for a skilled and customer-focused IT Operations Support Specialist to join our team in Fort Worth, TX. This onsite position supports day-to-day IT operations, ensuring employees and leadership receive reliable, high-quality technical assistance both in person and remotely.
What You'll Do:
<ul>
 <li>Deliver first-line technical support to users at all levels, including executives and leadership</li>
 <li>Respond to help desk requests quickly and professionally, providing clear and effective solutions</li>
 <li>Troubleshoot hardware, software, operating system, and connectivity issues</li>
 <li>Collaborate with IT team members to resolve issues and improve service delivery</li>
 <li>Maintain detailed records of support requests using ticketing systems (ServiceNow experience a plus)</li>
</ul>
What We're Looking For:
<ul>
 <li>Strong verbal and written communication skills - clear, professional, and articulate</li>
 <li>A proactive, customer-first mindset with a calm and supportive attitude</li>
 <li>Ability to work independently and thrive as part of a close-knit team</li>
 <li>General understanding of IT systems, hardware, and software troubleshooting</li>
 <li>Quick learner with strong critical thinking and problem-solving abilities</li>
 <li>Experience with ServiceNow or other help desk platforms is a plus</li>
</ul>
Join a company that values both technical skill and human connection. We empower our people to support our mission while fostering an environment of collaboration, growth, and service excellence.
Important: This is a fully onsite role. Candidates must be able to commute to our Fort Worth location five days per week.$ 28.00/hrHV23

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IT Support - Customer Service

Fort Worth, Texas, 76155