Research Engagement, Specialist

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Weekly Pay

Job Description:

As an Email Processing Associate your main responsibility is to assist the Research Engagement Services team by efficiently handling both internal and external email communications. This role requires timely processing of emails to ensure smooth workflow within the team.

Requirements:

• 3-5 years of relevant professional experience


• Proficiency in English language

Key Responsibilities:

1. Monitor assigned email boxes during working hours and process emails promptly into the CRM database.


2. Create Service Requests (SRs) in CRM system for daily requests, ensuring completion within 1 hour.


3. Complete back-credit requests in the CRM system within 24 hours when necessary.


4. Log an average of 350 emails daily and maintain assigned email boxes with less than 15 unread emails.


5. Actively monitor the queue path and promptly route requests during shifts.


6. Take swift action when emails require immediate attention, either by executing the necessary action or escalating to a RES specialist.


7. Provide training and shadowing for new associates in this role.

Skills:

• Proficiency in English language


• Strong verbal and written communication skills


• Prior work experience in backend or business operations


• Preferred: Experience working across multiple time zones


• Ability to work with cross-functional teams


• Ability to use problem-solving skills to address urgent issues as they arise

This role demands attention to detail, effective communication skills, and the ability to collaborate with team members to ensure timely and accurate handling of email communications.

Full-time, Part-time
$27.0/hr

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