Customer Engagement Specialist

Remote

Customer Engagement Specialist

Location
Remote
Pay Rate
$18 USD / hourly

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Weekly Pay

Job Description:

Details:



  • $18 per hour pay rate

  • Full Time

  • Contract with likely extension

  • Remote, must live in or near Irving TX


What's in it for you?



  • Health, Dental, Vision insurance offered

  • 401k options

  • Work with a great team!


Only considering candidates with the following:



  • Bachelor's Degree preferred

  • Experience in a similar customer-oriented role

  • Proficient in English language

  • Strong verbal and written communication

  • Prior work experience in backend / business operations

  • Preferred: Experience working across multiple time zones

  • Ability to work with cross functional teams

  • Ability to use problem solving skills to highlight urgent issues, when needed


Responsibilities:



  • Monitoring assigned email boxes and promptly processing emails into the CRM database during working hours.

  • Creating Service Requests (SRs) in Gartner's CRM system against daily requests received (within 1 hour of submission).

  • Timely completion of back-credit requests in the CRM system within 24 hours of receipt, when needed.

  • Logging an average of 350 emails daily.

  • Keep the volume of assigned email boxes below 15 unread emails.

  • Actively monitoring the queue path and promptly routing requests during shifts.

  • Acting swiftly when a received email requires action whether it's taking the action or contacting a RES specialist to action.

  • Provide training and shadowing for new associates in this role.

Full-time, Part-time
$18.0/hr

Remote23

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