Customer Service Representative

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Weekly Pay

Job Description:

Details:

• $18 per hour pay rate


• Full Time


• Contract with likely extension


• Remote, must live in or near Irving TX

What's in it for you?

• Health, Dental, Vision insurance offered


• 401k options


• Work with a great team!

Only considering candidates with the following:

• Bachelor's Degree preferred


• Experience in a similar customer-oriented role


• Proficient in English language


• Strong verbal and written communication


• Prior work experience in backend / business operations


• Preferred: Experience working across multiple time zones


• Ability to work with cross functional teams


• Ability to use problem solving skills to highlight urgent issues, when needed

Responsibilities:

• Monitoring assigned email boxes and promptly processing emails into the CRM database during working hours.


• Creating Service Requests (SRs) in Gartner's CRM system against daily requests received (within 1 hour of submission).


• Timely completion of back-credit requests in the CRM system within 24 hours of receipt, when needed.


• Logging an average of 350 emails daily.


• Keep the volume of assigned email boxes below 15 unread emails.


• Actively monitoring the queue path and promptly routing requests during shifts.


• Acting swiftly when a received email requires action whether it's taking the action or contacting a RES specialist to action.


• Provide training and shadowing for new associates in this role.

Full-time, Part-time
$18.0/hr Remote23