Customer Engagement Specialist

Job Description:

Details:

• $18 per hour pay rate
• Full Time
• Contract with likely extension
• Remote, must live in or near Irving TX

What's in it for you?

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team!

Only considering candidates with the following:

• Bachelor's Degree preferred
• Experience in a similar customer-oriented role
• Proficient in English language
• Strong verbal and written communication
• Prior work experience in backend / business operations
• Preferred: Experience working across multiple time zones
• Ability to work with cross functional teams
• Ability to use problem solving skills to highlight urgent issues, when needed

Responsibilities:

• Monitoring assigned email boxes and promptly processing emails into the CRM database during working hours.
• Creating Service Requests (SRs) in Gartner's CRM system against daily requests received (within 1 hour of submission).
• Timely completion of back-credit requests in the CRM system within 24 hours of receipt, when needed.
• Logging an average of 350 emails daily.
• Keep the volume of assigned email boxes below 15 unread emails.
• Actively monitoring the queue path and promptly routing requests during shifts.
• Acting swiftly when a received email requires action whether it's taking the action or contacting a RES specialist to action.
• Provide training and shadowing for new associates in this role.

$ 18.0/hr

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