Apply Today, Work Today Weekly PayJob Description: Details:<ul> <li>$18 per hour pay rate</li> <li>Full Time</li> <li>Contract with likely extension</li> <li>Remote, must live in or near Irving TX</li></ul>What's in it for you?<ul> <li>Health, Dental, Vision insurance offered</li> <li>401k options</li> <li>Work with a great team!</li></ul>Only considering candidates with the following:<ul> <li>Bachelor's Degree preferred</li> <li>Experience in a similar customer-oriented role</li> <li>Proficient in English language</li> <li>Strong verbal and written communication</li> <li>Prior work experience in backend / business operations</li> <li>Preferred: Experience working across multiple time zones</li> <li>Ability to work with cross functional teams</li> <li>Ability to use problem solving skills to highlight urgent issues, when needed</li></ul>Responsibilities:<ul> <li>Monitoring assigned email boxes and promptly processing emails into the CRM database during working hours.</li> <li>Creating Service Requests (SRs) in Gartner's CRM system against daily requests received (within 1 hour of submission).</li> <li>Timely completion of back-credit requests in the CRM system within 24 hours of receipt, when needed.</li> <li>Logging an average of 350 emails daily.</li> <li>Keep the volume of assigned email boxes below 15 unread emails.</li> <li>Actively monitoring the queue path and promptly routing requests during shifts.</li> <li>Acting swiftly when a received email requires action whether it's taking the action or contacting a RES specialist to action.</li> <li>Provide training and shadowing for new associates in this role.</li></ul>Full-time, Part-time $18.0/hr
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Customer Service Representative

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